Shipping policy

Where we ship. We currently ship Breed + Health Test kits to addresses in the United States[, including Alaska, Hawaii and PO boxes]. [We do not yet ship internationally.]

Cost. Shipping is included in the price of the test, in both directions. Your kit arrives by USPS Ground Advantage, and it contains a pre-paid, pre-addressed return mailer for sending the swab back to our lab.

Dispatch and delivery. Orders are processed within 1–2 business days. Delivery within the continental US typically takes 3–5 business days after dispatch. You will receive an email with a tracking number when your kit ships, and another when it is delivered.

Returning your sample. Once you have swabbed your dog and registered the kit at my.prosperk9.com, place the swab in the return mailer and drop it in any USPS mailbox or post office. No postage is needed. Your results are usually ready online within 2 to 4 weeks of the sample reaching the lab, and we email you when they are.

Lost or damaged kits. If your kit arrives damaged, or has not arrived within 10 business days of the shipping notice, contact us through the chat on this site and we will send a replacement at no charge. If your returned sample is lost in transit or cannot be processed, we will send a replacement kit so you can collect a new sample.

Address changes. If you need to change the delivery address after ordering, contact us as soon as possible. We cannot redirect a kit once it has shipped.